Pricing & Payments
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What forms of payment does Uproad accept?
With the Pro and Pay-as-you-go plans, you have the most options and can use a debit card, credit card (American Express, Discover, MasterCar...
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What are the Pro plan benefits?
The Pro plan is great - especially for those who drive a lot. For as low as $26.99 per 3-month, $59.99 per 1-year, $83.79 per 2-year, benefi...
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Do I pay the lowest toll price with Uproad?
Toll rates vary by location, vehicle size, and sometimes factors like time of day or traffic congestion. Uproad negotiates savings for ...
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Can I use a different payment method for different cars on my account?
At this time, Uproad requires you to use a single form of payment for all vehicles on your account. We accept multiple types of payment...
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How do I update my payment information?
From the menu on the bottom of the app, select "More" then "Wallet." Here you can add a new payment method or change your primary payment me...
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When will my Pro plan fee be charged?
The first month of your Pro plan is on us! Then, your Pro plan fee charges on your anniversary date each subsequent month or year, depending...
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How do I renew my Pro plan?
You don't have to do anything to renew your Pro plan. Your plan will automatically renew based on the subscription period you chose when you...
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How do I cancel my Pro plan auto-renewal?
By default, your Pro plan is set up to automatically renew so that you don’t incur unexpected toll fines. If you wish to cancel the auto ren...
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What is the transaction fee on tolls?
The transaction fee you’ll be charged is based on the payment plan you select. You will pay a 4.9 - 15.9% transaction fee (up to $1.99) on t...
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Why isn't Venmo showing as a payment method?
Uproad accepts many payment methods, including Venmo.To view Venmo as a payment option, install and sign in to the Venmo app on the same pho...
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Do I save on tolls with Uproad?
When you use Uproad for payment, some tolls could cost less than the cash price you would pay while on the road or an invoiced toll agency b...
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Can I pay past tolls if I open an Uproad account?
You can use Uproad to pay tolls from the previous five days - but only in California. Here’s how:Here's how it works in California:Sign up f...
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Why is my toll price "free?"
It must be your lucky day! Sometimes we like to reward our customers with free tolls just to say "thanks" for being our customer. We appreci...
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Can I pay for toll agency violation notices or bills with my Uproad account?
Unfortunately, you can't use your Uproad account to pay violations, notices, or bills that you've received directly from a toll agency. Plea...
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Can I get a refund on my account balance?
If you accidentally add too much money to your account balance, our customer care team can help with a refund. We don't provide refunds...
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What does "Payment in progress" mean on a Toll Alert?
Uproad’s Toll Alert feature allows you to track expected toll fees as you drive, before the fee is deducted from your account. When you have...
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Why do I have an outstanding balance?
When your payment method is declined, you’ll have an outstanding balance in your Uproad account. You’ll need to update your payment method a...
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Can I disable auto-refill?
Yes - but Uproad requires auto-refill if you are on the Pro plan. To disable that feature, you’ll have to switch to the Pay as you go plan. ...
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How do I switch my payment plan?
You can switch your payment plan by following a few easy steps.On the menu at the bottom of the Uproad app, select "More" Select "Wallet"&nb...
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How to Upgrade to Pro Plan
On the tap bar at the bottom of the app, go to "More" section, then your "Wallet" and tap on "Plan." Then “Switch to Pro plan”, and choose t...
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I don’t see the auto-refill option on my account
The good news is that you now can buy any Pro plan subscription without enabling the prepaid balance in the wallet. Starting from October 10...
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